Have you ever worked somewhere where you loved what you did, but you couldn't stand your boss?
I have! Twice as a matter of fact.
My first experience with having a less than ideal boss was working for a cafe in my 20's. I loved the amazing food they sold, the interesting people who showed up each day and my fun loving my co-workers. I loved the regulars that came in and learning all about their lives. I loved meeting people who would visit us from all over the world.
Yet, the owners kept insisting on using their ownership power to make decisions that flew in the face of success of their own company and against the success of the employees they hired.
One day we were just about to open. One of the owners accidentally left the door unlocked. A customer that didn't notice the "open hours sign" in the window walked right in and was ready to order.
The owner briskly, rudely and firmly said, "You need to leave. We do not open until 9 am!" The woman was flabbergasted. She made a rude remark back and needless to say didn't return when we opened.
Another time the owners decided to use all paper to-go cups for the full espresso menu instead of their cozy ceramic cups. Now, keep in mind, this cafe was a health food cafe, so the majority of regulars cared about their health but also about the environment. Of course we received ample complaints.
We also had to field complaints about how nice it was to sit and read with a ceramic mug to keep your hands warm. We received ample requests to bring back the cozy ceramic mugs.
Despite the complaints and loss of customers, the owners insisted that ceramic mugs took away the heat and paper cups kept the heat longer. Head scratching! I thought they would say something more business-like, like we save money by not having to pay someone to wash more dishes. Paper cups keep the heat longer? I'm sorry, but I don't buy it.
Then another day the owners decided that we would become a restaurant instead of a cafe... like tomorrow. None of us had any training, but we showed up and were expected to be a restaurant and run fully streamlined as a restaurant. The owners also didn't show up that day, so those of us scheduled had to face the fire of irate customers and confused employees. The few tips we received were pity tips.
These are just a few examples of very poor leadership skills. But the interesting fact is that despite the owner's craziness, I stayed putting up with them for almost 4 years because I loved what I did.
Today's resource talks about this very thing. If you have a client, a friend or if you feel stuck, I hope this helps inspire.
Coaching Perspective of the Week:
How to Deal with a Toxic Boss
with Simon Sinek
People don't quit jobs, they quit bosses.
But what can you do if you have a toxic boss and you want to stay at your job?
By Laurel Elders, PCC
IICT Founder / Senior Faculty